Shipping policy

When your order ships, we will email you a notification of shipment, which will include your order’s tracking information. 

Orders are processed Monday through Friday, excluding holidays.

Orders placed before 2:00 PM EST are processed the same business day. Orders placed after 2:00 PM EST, on weekends, or on holidays will be processed the next business day.

United States Shipping Policy

Once your order has been processed and shipped, please allow approximately 5 business days for delivery. Delivery times are estimates and may vary depending on the carrier, destination, weather, and other circumstances outside our control.

Example: An order placed Friday evening will be processed the following Monday. The estimated delivery timeframe begins once the order is processed and shipped, not when the order was originally placed.


International Shipping Policy

  • We are not liable for and will not refund any orders lost, damaged or confiscated by customs. You are purchasing at your own risk.
  • Once processed, international shipments may take 2-6 weeks to arrive. This can vary greatly based on the country and its customs process. 
  • We do not consider package lost in transit until 45 days after shipment. If determined lost, we must open a tracer claim with the shipping carrier before taking any corrective action. If your package is determined lost, a lost package affidavit email will be sent from our third-party claims company (U-PIC) to confirm non-delivery. All lost package claims must be reported within 90 days of the original purchase date.
  • Some duty tax fees may apply, however we cannot predict them in advance. Please refer to your Customs agency for more information before ordering.

Please note that customs regulations can change monthly in each country; if not adhered to properly, your order is at risk for being returned or confiscated. We are not liable for any damages or additional fees caused or accrued by customs. We are not liable for and will not refund any orders confiscated by customs; you are purchasing at your own risk. If a package is returned to us by Customs in good condition, we will refund you for the cost of the product minus the shipping cost incurred by us.

The below countries we are unable to deliver to per their customs laws and restrictions:  Mexico, Germany, Spain, Austria, Sweden, Poland, Brazil and South Africa.  If you want to place an order and you do not see your country listed as a shipping option, please contact us to see if we can add your country!